Veda Health Life (“VHL,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://vedahealthlife.com/, place an order, or communicate with our customer support team.
By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable law.
01. Information We Collect
We may collect the following categories of information.
A. Personal and Contact Information
When you place an order, fill out a form, or contact us, we may collect:
- Full name
- Mobile number and email address
- Billing and delivery address
- Order details and purchase history
- Information you voluntarily provide in messages or customer support requests
B. Payment Information
Payments may be processed through third-party payment service providers.
Your complete payment card details or banking credentials are generally handled by the relevant payment provider and are not intended to be stored by us unless specifically required for a legitimate, lawful purpose.
We may receive transaction references, payment status, and other information necessary to confirm and manage your order.
C. Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address and browser type
- Device type and operating system
- Pages visited and products viewed
- Referring website or source
- Date, time, and general website interaction data
- Cookies and similar technologies, where used
D. Communications
If you contact us through email, telephone, WhatsApp, or website forms, we may retain relevant communication records to respond to your enquiries and provide customer support.
02. How We Use Your Information
We may use your information to:
- Process, confirm, pack, and deliver orders.
- Send order confirmations, dispatch updates, and delivery notifications.
- Provide customer support and respond to enquiries.
- Process eligible cancellations, returns, replacements, and refunds.
- Verify transactions and help prevent fraud or misuse.
- Improve our website, products, services, and customer experience.
- Measure website performance and marketing effectiveness.
- Send promotional communications where permitted by law and, where required, with your consent.
- Comply with legal obligations and protect our legitimate rights.
03. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to maintain website functionality, understand visitor behaviour, remember preferences, and measure advertising performance.
These technologies may be provided by third parties, including analytics and advertising platforms.
You can manage cookies through your browser settings and any consent tools made available on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
04. How We Share Your Information
We do not sell your personal information as a standalone product.
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Delivery partners: To ship and deliver your orders.
- Payment providers: To process payments and verify transactions.
- Website and technology providers: To host, maintain, and secure our website.
- Analytics and advertising providers: To understand website usage and measure marketing performance, subject to applicable consent requirements.
- Customer support providers: To respond to enquiries and resolve issues.
- Government authorities and legal advisers: Where disclosure is required or permitted by law.
We seek to limit shared information to what is reasonably necessary for the relevant purpose.
05. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but we work to maintain appropriate safeguards.
06. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal and operational requirements.
07. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent for processing that relies on your consent.
- Opt out of promotional communications.
- Raise a grievance or privacy-related concern.
To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Withdrawing consent does not affect processing lawfully carried out before withdrawal, and certain information may need to be retained to meet legal obligations.
08. Marketing Communications
We may send promotional offers, product updates, or brand communications where permitted by law. You can opt out of promotional emails by using the unsubscribe option where available or contacting our support team. Even if you opt out, we may continue to send essential messages relating to existing orders, payments, security, or customer service.
09. Children's Privacy
Our website and products are not intended to encourage children to make purchases independently. We do not knowingly collect children's personal information in violation of applicable law.
If you believe a child has provided personal information unlawfully, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information with third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or applicable law. Any updated version will be published on this page with a revised “Last Updated” date.