TERMS & CONDITIONS

Welcome to Veda Health Life (“VHL,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website, https://vedahealthlife.com/, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

01. About Veda Health Life

Veda Health Life offers wellness, Ayurvedic, skincare, beauty, and intimate-care products designed for everyday personal care and well-being.

Throughout these Terms & Conditions, references to “you” or “your” mean any visitor, customer, or user of our website.

02. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law. You agree to provide accurate and complete information when creating an order or contacting our team.

03. Products and Information

We make reasonable efforts to display our products, descriptions, ingredients, images, prices, and other information as accurately as possible.

However:

• Product colours and packaging may vary slightly from the images displayed online.
• Product availability may change without prior notice.
• Product descriptions and prices may be updated from time to time.
• Customers should read product labels, ingredients, directions, and precautions before use.

Veda Health Life reserves the right to correct errors, update product information, or discontinue products when necessary.

04. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

We aim to ensure that product prices and applicable charges are displayed accurately at checkout. Payment methods available may include online payments and Cash on Delivery (COD), where offered.

An order may be cancelled or placed on hold if a payment fails, suspected fraud is identified, or the information provided is incorrect or incomplete. We will make reasonable efforts to contact the customer in such cases.

05. Order Confirmation and Cancellation

After placing an order, you may receive an order confirmation through the contact details provided.

An order confirmation does not guarantee fulfilment if a product is unavailable, a pricing error occurs, or the order cannot be processed for a legitimate reason.

If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation requests are subject to the order's processing and dispatch status.

Orders that have already been dispatched may not be eligible for cancellation.

Any applicable refund will be processed in accordance with our Refund and Cancellation Policy.

06. Shipping and Delivery

We offer delivery across India, subject to serviceability and the delivery options displayed at checkout.

Orders are generally processed within 24–48 hours after confirmation. Standard delivery usually takes approximately 3–7 working days after dispatch, depending on the destination and courier service.

Delivery timelines are estimates and may be affected by weather conditions, public holidays, courier delays, operational disruptions, or other circumstances beyond our reasonable control.

For additional details, please refer to our Shipping Policy.

07. Returns and Refunds

Returns, replacements, cancellations, and refunds are handled according to our Refund and Cancellation Policy.

Customers should contact us promptly if they receive a damaged, defective, incorrect, or incomplete order. Please retain the original packaging and any relevant photographs or other evidence that may help us assess the request.

For hygiene and safety reasons, certain personal-care and intimate-care products may not be eligible for return once opened or used, subject to applicable law and our published policy.

08. Product Use and Health Disclaimer

Our products are intended for their stated purposes and should be used according to the directions, warnings, and precautions provided on the packaging or product page.

Information on this website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Product results may vary between individuals. No particular result is guaranteed unless expressly stated in applicable product documentation.

Customers with existing medical conditions, allergies, or concerns about ingredients should seek advice from a qualified healthcare professional before using a product when appropriate.

Do not discontinue prescribed medication or delay seeking medical advice based on information provided on this website.

09. Intellectual Property

All website content, including text, graphics, photographs, logos, product images, designs, branding, and other materials, is owned by or licensed to Veda Health Life, unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

10. Website Use

You agree not to:

• Use our website for unlawful or fraudulent activities.
• Submit false, misleading, or unauthorised information.
• Attempt to disrupt website functionality or compromise its security.
• Access restricted systems or interfere with other users' access.
• Use our content or services in a manner that infringes third-party rights.

We reserve the right to restrict access or take appropriate action in response to misuse, subject to applicable law.

11. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, advertising, and other operational purposes. We may also provide links to external websites. Third-party services operate under their own terms and privacy practices. Veda Health Life is not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, Veda Health Life will not be liable for indirect or consequential losses arising from website interruptions, delivery delays, or improper use of products.

Nothing in these Terms & Conditions excludes or limits any liability, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy and subject to applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, operations, or legal requirements. Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by law.

15. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Any dispute will be handled by the courts or other competent forums having jurisdiction under applicable law.