SHIPPING POLICY

At Veda Health Life, we aim to make your shopping experience smooth, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://vedahealthlife.com/.

01. Shipping Coverage

We offer shipping across India, subject to courier availability and serviceability at the delivery address. Some locations may require additional delivery time depending on the courier network and local conditions.

02. Shipping Charges

Free shipping across India is offered on eligible orders as displayed on our website.

Any applicable shipping charges, if introduced or applicable to a particular order, will be displayed at checkout before you complete your purchase.

03. Order Processing Time

Orders are generally processed within 24–48 hours after order confirmation.

Processing time may vary during weekends, public holidays, sale events, high-demand periods, or unforeseen operational disruptions.

Please ensure that your contact number, email address, and delivery address are accurate when placing your order.

04. Estimated Delivery Time

Our standard delivery timeframe is generally 3–7 working days after dispatch, depending on your location and courier service.

Delivery timelines are estimates and are not guaranteed. Remote locations and areas with limited courier access may require additional time.

05. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or another available communication channel.

You can use the tracking details provided to check the progress of your shipment.

If you have not received tracking information or your shipment appears delayed, please contact our customer support team.

06. Cash on Delivery (COD)

Cash on Delivery is available across India where offered at checkout.

For COD orders, please ensure that someone is available at the delivery address to receive the parcel and make the required payment.

Our team or delivery partner may contact you to verify your order or coordinate delivery.

Repeated refusal of deliveries or incorrect contact details may affect the fulfilment of future orders, subject to applicable law.

07. Incorrect Address or Contact Details

Customers are responsible for providing complete and accurate delivery details.

If an incorrect address, incomplete address, or invalid phone number prevents delivery, the shipment may be delayed or returned to us.

Please contact our customer support team as soon as possible if you notice an error in your order details. Address changes cannot be guaranteed once an order has been processed or dispatched.

08. Delayed or Undelivered Shipments

Although we work with delivery partners to ensure timely delivery, delays may occur due to:

• Weather conditions or natural disasters.
• Public holidays or regional disruptions.
• Courier network delays or operational issues.
• Incorrect or incomplete delivery details.
• Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can assist you.

09. Damaged, Missing, or Incorrect Products

If you receive a damaged, incorrect, or incomplete order, please contact our customer support team as soon as possible.

To help us investigate and resolve the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and outer packaging, where applicable.

We will review the request and determine the appropriate resolution in accordance with our Refund and Cancellation Policy and applicable consumer protection laws.

10. Changes and Cancellations

If you need to modify or cancel an order, contact our support team as soon as possible.

Requests can generally be accommodated only before dispatch and are subject to order status. Orders already handed over to a courier may not be eligible for cancellation.

Any applicable refund will be processed according to our Refund and Cancellation Policy.