At Veda Health Life, we are committed to providing you with genuine, quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
01. Return Eligibility
We accept returns only in the following situations:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is different from what was ordered.
- The package is damaged or tampered with at the time of delivery.
Important: For hygiene and safety reasons, opened or used personal care, intimate care, wellness, and consumable products are not eligible for return or exchange.
02. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order ID
- Clear photographs of the product and packaging
- Unboxing video, if available
- A brief description of the issue
Our team will review the request and, if approved, arrange a replacement or refund as applicable.
03. Non-Returnable Products
The following products cannot be returned or exchanged once delivered:
- Opened or used products
- Intimate hygiene and personal care products
- Consumable/wellness products
- Products with damaged, removed, or altered seals
- Products without their original packaging
- Products returned without prior approval from our support team
04. Refund Policy
If your return/refund request is approved, the refund will be processed after the returned product is received and inspected, wherever applicable.
Refunds will generally be issued to the original payment method used for the purchase.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
05. Order Cancellation
Orders can be cancelled only before they have been dispatched. Once an order has been shipped, cancellation may not be possible. In such cases, please contact our customer support team for assistance.
06. Exchange / Replacement
Replacement may be provided for products that are received damaged, defective, or incorrect, subject to verification and product availability.
Replacement requests must be raised within 48 hours of delivery.
07. Return Shipping
If the return is approved because the product was damaged, defective, or incorrectly delivered, Veda Health Life may arrange the return/replacement as applicable.
Returns initiated for reasons other than product damage, defect, or incorrect delivery may not be accepted.
08. Refund for Unsuccessful Delivery
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, any refund will be subject to applicable shipping, handling, or other charges.
09. How to Request a Return or Refund
To raise a return, replacement, or refund request, please contact our customer support team with your Order ID and details of the issue.
Our team will review your request and guide you through the next steps.
10. Policy Changes
Veda Health Life reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on this page.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact our customer support team through the contact details provided on our website.
Veda Health Life
India